Payment and Delivery Methods
1) By Bank Transfer or EFT (Electronic Funds Transfer)
ALHAN GLOBAL FY
IBAN: NL16BUNQ2053192763
BIC: BUNQNL2A
you can to our account (EURO)
2) With your credit cards on our site
You can take advantage of our online payment possibilities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3 business days.
3) Return of Order Fee
In case of cancellation of your orders for possible reasons; Alhan Global FY returns the product price to your account and / or credit card within 21 business days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.
4) Delivery
We try to deliver the products you have ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is maximum 5 working days as specified in the product details. You will be informed in case of a possible delay in delivery.
In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Netherlands-based company will be sent by DHL and DPD cargo companies. After your orders are approved, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest.
You can consult our customer representative and discuss different delivery terms. Cargo deliveries are also valid for all countries.
5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation at the end of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the order has been transferred.
We have a responsibility to the bank, where we use the credit card system, as well as the customer for the realization of the delivery.
Please be carefull!
Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.
After the delivery of the product, it is accepted that the cargo company has fulfilled its duty completely.
If the product is damaged: Send the report you have prepared to whatsapp at +31613252024 as soon as possible and report the situation to [email protected]
If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.